Policies

Technical support for our products is a very important issue for us - we know that our development tools are complex products being used in wide variety of situations and that sometimes our customers will need assistance to get the most from our products. Your queries will be answered by one of our qualified, experienced engineers.

HI-TECH Priority Access™

HI-TECH Software's 12 month maintenance subscription providing web access to new versions, patch level updates, and priority technical support for nominated compilers.

For the convenience of our customers, HI-TECH Software has implemented an efficient and cost-effective method of providing our HI-TECH Priority Access™. Customers can access updates through a web download or, for the cost of shipping additional media, a CD with the new version.

Customers with previous versions can also purchase HI-TECH Priority Access™ to update their existing compiler to the current version.

HPA Renewals and Restarts:

• HPA Renewal: For customers who currently have HPA for a compiler and are 'renewing' their HPA for another year. To be eligible for 'renewal' pricing, customers must renew their HPA before their current expires. Note: a customer purchasing a STD compiler is eligible to purchase HPA at the 'Renewal' price. However, the HPA must be purchased at the same time as the
• HPA Restart: For customers who do not currently have HPA for their compiler.

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Installation and Activation Support

HI-TECH Software has developed a step-by-step guide to help customers with installing and activating our products. Most HI-TECH Software products allow either a full installation (permits use of the product under the terms of our license agreement) or a demo installation (permits use for evaluation purposes for up to 45 days).

Requesting Support

To get the most out of our support services, please follow the steps below:

• Register your product with us online. This will allow us to keep track of any queries and keep you updated with product and service developments.
• Check through the FAQs list to see if any of the common problems are relevant to your query. You may also find relevant information in the online forums.
• Fill in the online form to request technical support. Alternatively, you can email us or telephone us.
  When emailing or telephoning, please provide your product serial number and version number.
• Continue to check back on this site, the FAQs list and the forums, as these are all updated regularly.
• At www.htsoft.com you may also subscribe to our mailing lists including one for new and updated product announcements.